batin win Privacy Policy

1. Introduction

This privacy policy applies to the batin win platform and all its related services. When you visit our website, create an account, or use any of our services, you are covered by this policy. batin win always gives the highest priority to the privacy of members' personal information.

This policy clearly states what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information. You are requested to read this policy carefully before using our services. You should also read our Terms and Conditions alongside this policy, as both documents together govern the relationship between you and batin win.

This policy has been drafted in line with data protection regulations applicable in Bangladesh and follows internationally recognised data protection practices.

2. What Information We Collect

2.1 Information You Provide Directly

When you register or manage your account on batin win, the following information is collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Your chosen password (stored in encrypted form)
• Identity verification document details (National ID number or passport number)
• Financial transaction details — such as bKash, Nagad, or Rocket number

2.2 Automatically Collected Information

When you use our platform, certain information is automatically recorded by technical means:

• Device type, operating system, and browser version
• IP address and internet connection details
• Time spent on the platform and details of pages visited
• Game history, betting details, and account activity logs
• Login time, logout time, and session data

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, information may sometimes be verified through our authorised third-party providers. Information collected in this way is used solely for that specific purpose.

3. Purpose of Using Information

batin win uses collected information only for the following legitimate purposes:

• Account Management: Completing the registration process, ensuring login security, and providing account-related support.
• Identity Verification: Confirming age and identity, which is mandatory for gambling-related services.
• Financial Transactions: Processing deposits and withdrawals, and preventing fraud.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Promotional Communications: Notifying you about bonuses, offers, and platform updates — if you do not want such communications, they can be turned off in your account settings.
• Security and Compliance: Ensuring platform security and adhering to applicable regulations.
• Service Improvement: Analysing user experience to further improve the platform.

We never sell your information to advertising networks or use it for unrelated commercial purposes.

4. Sharing Information with Third Parties

batin win may share your information with third parties in certain specific circumstances. Strict rules are followed in such cases:

4.1 Service Providers

We rely on trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and managing technical infrastructure. These providers may use your information only for their specific service and are contractually bound to follow our privacy standards.

4.2 Legal Obligations

Relevant information may be provided in response to a court order or a lawful request from a legal authority. In such disclosures, we share only the minimum information necessary.

4.3 No Sale of Information

batin win does not under any circumstances sell, rent, or exchange your personal information to third parties. Generating commercial profit from your information is entirely against our policy.

5. Cookies and Tracking Technologies

batin win uses cookies and similar technologies to improve website functionality and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for managing login state and sessions. The platform cannot function properly without these.
• Functionality Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which content users engage with most and to help improve the platform.

5.2 Cookie Controls

You can change your cookie preferences in your browser settings. Keep in mind that disabling essential cookies may interfere with some core functions of the platform.

6. Data Security Measures

batin win has put in place multiple technical and administrative measures to ensure the security of your information:

• SSL/TLS Encryption: All data transmissions are protected by SSL encryption, making information exchanged unreadable to third parties.
• Password Hashing: Your password is never stored directly on the server — it is kept only as a one-way hash.
• Access Controls: Only authorised staff can access your information, and the activity of each is monitored.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in the platform.
• Firewalls and Intrusion Detection Systems: Advanced security technologies are kept active at the server level.
• Data Backups: Regular backups are maintained to protect against data loss.

In addition to technical safeguards, our team receives regular training on data protection.

7. Data Retention Period

batin win retains necessary information while your account is active. Even after an account is closed, some information may be kept for a defined period for the following reasons:

• Information required to meet legal obligations
• Records relevant to dispute resolution or claims processing
• Data related to fraud prevention and security

Once the specified retention period has passed, your personal information is securely deleted or anonymised so it can no longer be linked to you.

8. Your Rights

Every user of the batin win platform has the following rights regarding their personal information:

8.1 Right to Access

You may request at any time to see what information batin win holds about you. After receiving such a request, we will provide that information to you within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request a correction. Details such as your name, mobile number, or email can also be changed in your account settings.

8.3 Right to Deletion

You may request the deletion of your account and associated personal information. However, information retained due to legal obligations may not be directly deletable.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. Marketing communications can be stopped at any time through account settings or by email.

To exercise these rights or to find out more, please contact our support team. Our Responsible Gaming guide also contains useful information about account management.

9. Protection of Minors

All services on batin win are strictly for persons aged 21 or above. We do not knowingly collect or process the personal information of any minor.

The registration process includes an age verification step, and if a person is found to be a minor, their account is immediately closed and the related information is deleted. If a parent or guardian believes their child has used our platform, they should notify our support team immediately.

For Ages 21+

10. Policy Changes

batin win reserves the right to revise this privacy policy from time to time. For any significant changes:

• The updated policy will be published on the website and the "Last Updated" date will change.
• For important changes, a notification will be sent to the registered email or mobile number.
• If you continue using the platform after a new policy takes effect, you will be considered to have accepted the updated policy.

You are advised to visit this page regularly to stay informed. To learn more about us, visit our About Us page.

11. Contact

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

• Live Chat: Support is available 24 hours a day, 7 days a week via the platform's live chat option.
• Email: [email protected]

Our support team provides service in both Bengali and English. Routine questions are answered promptly. For answers to more general questions, you can also check our FAQ section.